Frequently Asked Questions
Where Is CC Clarke Beauty Based
We are based in the UK.
I Think I've Been Charged Too Much
Please note that the prices on our website are in British pounds. If your account is in a different currency the amount deducted will be the converted amount.
Is Lilash Safe?
Yes! LiLash is a physician-formulated serum, and has been ophthalmologist tested, making it safe for sensitive eyes and contact lens wearers.
How do I use Lilash?
LiLash should be applied once daily on clean, dry skin. Apply the product along the lash line of the upper eyelid, similar to liquid eyeliner. Do not apply onto your lower eyelashes. Wait three minutes before using any other cosmetics on your eyes! Please read our Application Instructions for further information.
When will I see results?
Results will be seen in 4-6 weeks, with ultimate results at 12 weeks.
How long does a tube of Lilash last?
The demi size of LiLash will last you three months, whereas the original size of LiLash will last you six months.
Will I experience any sensitivity?
While sensitivity is rare, there is a ‘phase in’ period whenever you introduce a new beauty product. Some users may experience slight itchy or red eyes when using the product. However, most irritation is found only with initial use. If irritation occurs, use the product 2-3 times a week for the first week. Then continue use of the product as directed.
I wear extensions, can I still use your product?
Yes! LiLash is the perfect compliment to lash extensions. LiLash promotes healthier lash growth and less natural breakage, allowing you to enjoy your extensions for longer. If desired, extension wearers can transition to using LiLash alone.
Can I use the product while Pregnant, Breastfeeding or undergoing Chemotherapy?
LiLash has not been tested in all situations. Therefore, we do not recommend using the product while pregnant/breastfeeding, or while undergoing chemotherapy.
Can I use Lilash on my eyebrows?
LiBrow works best to enhance your brows. Specifically formulated to thicken, fill out and tint for bold, arching eyebrows.
What happens when I stop using the Product?
Continued use is necessary to maintain results. If discontinued, eyelashes will follow their normal life cycle and will eventually return to their length before use.
How do I care for my Wig? Can I wash my Wig?
Yes you can wash it. Please see my tutorial HERE of how to wash and care for both.
Synthetic and Human Hair Wigs.
Can I curl my Wig?
Yes Heat safe synthetic hair can be styled with hot tools at a temperature of up to 180
degrees Celsius. They can be straightened with a blow dryer or flat iron and they can
be curled with a curling wand, curler or roller set. Although they will not hold as well
as human hair. Of course with human hair the style will hold better and look more
What is the difference between Synthetic and Human hair Wigs?
Heat safe synthetic hair is the better option if you’re looking for something affordable
and short term. This is the perfect option for a costume party or photo shoot. All of
our heat safe synthetic wigs are lace front and can be parted along the hairline from
ear to ear. It is possible to make a heat safe synthetic wig look just as good as a
human hair wig however the overall quality and longevity will not be the same. Some
of the most common complaints about heat safe synthetic hair would be tangling,
excessive shine or lustre to the hair or simply the fact that styling is not as easy as
dealing with human hair. Fortunately, there are many tips and tricks to making your
synthetic wig appear more natural.
You can use a dry shampoo or even baby powder on the wig to make the synthetic
shine completely subtle and undetectable. You can also use a tweezers to gently pluck
away hairs from the parting for a more realistic scalp illusion in the wig. (Plucking
with great precaution and only plucking two strands of hair at a time to avoid ripping
Many people will then apply concealer or foundation to the parting to give off the
illusion of an actual scalp. You want to make sure to gently detangle your wig before
and after each use starting at the tips of the hair and gradually working your way up.
You want to also make sure to always store your wig in a secure space or keep your
wig on a display head or in it’s original wig box to avoid any tangling or damage.
As for our human hair wigs and hair extensions, we use luxury grade imported raw
virgin human hair of premium quality. Our human hair wigs can be custom coloured,
lightened, chemically processed and heat styled. Human hair is the better option if
you’re looking for something for everyday use and want as much versatility as
possible. This will be the best option for someone In need of a long-term wig and
wants the freedom of styling their hair with out having to monitor heat. Human hair
wigs and hair extensions need to be cared for the same way you would care for your
own hair. By using heat protectant products, deep conditioning and making sure to
detangle frequently to avoid any unnecessary tangles.
How Do I apply my wig to make it look natural?
Please see my Wig tutorial HERE that includes a video from start to finish featuring
Synthetic and Human hair wigs from my collection.
How long will it take to receive my order from the date of purchase?
This is all dependent on stock as all my wigs are custom made. If in Stock then you
should receive your item within 5 days to UK or within 10 days International.
However, if you have ordered a wig that will need to be made to order then this can
take up to 20 days but we will always email you to let you know the waiting time and
when to expect your order. If waiting is a problem please contact us before you order
and we can try to accommodate as much as possible.
Please keep in mind that CC Clarke Beauty is a small Independent business It’s just
me -CC and a small team putting your orders together so please bare that in mind
when you contact or order from us – we will get back to you as quick as we can.
If you’re ever concerned about your order or would like an update feel free to message
us via the website and we will get back to you with in 24 hours.
Do the stock wigs come in different cap sizes?
All of our heat safe synthetic stock wigs are one size fits most. They can also be
adjusted to your head size if you need to loosen them up or make them smaller.
However, all custom wig orders can be made specifically for your head
Do you sell wholesale?
Yes. We do offer wholesale discounts for larger orders. Please contact us directly for
I entered my address incorrectly! What do I do?
Email us via our contact tab IMMEDIATELY. Make sure to include your order # and
the correct mailing address.
Where is my product?
You should have received a dispatch notification email from us. From the date of dispatch, UK orders should arrive in 2 working days. Overseas orders should arrive between 7-15 working days. Please allow the delivery time before contacting us.
What method of payments can I use?
Credit/debit card only.
Can I return or exchange my purchase from CC Clarke Beauty?
For health and safety reasons all sales are final. Returns & Exchanges are not allowed
unless your item arrived damaged or there was an error on our behalf.
International Shipping & Customs Details
Please be aware that orders shipped to destinations outside the UK are subject to
taxes, duties, brokerage fees, and all other expenses related to the import of products
into that country from the United States. CC Clarke Beauty is not able to add these
fees to your order before checkout.
I want to return my item.
NO RETURNS/ EXCHANGES.
All Sales Are Final due to health and safety.
By purchasing from CC Clarke Beauty, you are agreeing to these terms.
I have a customer service inquiry. How can I contact you?
We have a customer service email set up in the contact tab on our site. Please refrain
from asking order specific questions on social media.